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Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
customer relationship management case study for extraction industry:
Document Type: Case Study Description: Swiss financial services company Global Refund needed
to replace its antiquated customer relationship management (CRM ...
Published:
2010-03-11
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Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
customer relationship management case study for extraction industry:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21
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Abstract:
ERP vendors promise products linking to financial and manufacturing systems (which logically, is currently the vendor's own
system) and include collaborative SRM and PLM capabilities and links to CRM systems. JDA and others must simplify their integration
framework strategies and JDA must focus on data s (...)
Excerpt related to
customer relationship management case study for extraction industry:
ERP vendors promise products linking to financial and manufacturing systems (which logically, is currently the vendor's
own system) and include co...
Published:
2005-01-03
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Abstract:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the realities of its sole market – food manufacturers who sell to the foodservice and vending markets. (...)
Excerpt related to
customer relationship management case study for extraction industry:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the rea...
Published:
2003-01-06
-
Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
customer relationship management case study for extraction industry:
... Evaluation Centers. Description: Swiss financial services company Global Refund needed to replace its
antiquated customer relationship management (CRM) system. ...
Published:
2010-03-11
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Abstract:
With its new business model, JDA plans to build upon the broadening collective JDA Portfolio product lines to enable its
customers to achieve a new level of operational excellence. (...)
Excerpt related to
customer relationship management case study for extraction industry:
With its new business model, JDA plans to build upon the broadening collective JDA Portfolio product lines to enable its customers
to achieve a ne...
Published:
2004-12-29
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Abstract:
The nagging question is, "Can SMEs justify RFID?" The answer is an emphatic "Yes." While SMEs may not have the economies
of scale of large companies, their business case could end up being more positive since they typically do not face the “innovator’s
dilemma” of an established barcode infrastruct (...)
Excerpt related to
customer relationship management case study for extraction industry:
The nagging question is, "Can SMEs justify RFID?" The answer is an emphatic "Yes." While SMEs may not
have the economies of scale of large compani...
Published:
2005-03-10
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
customer relationship management case study for extraction industry:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure
customers receive the highest levels of service and support. Pertinent alliances made include one offering sales performance
incentive funding formulas (SPIFFs). (...)
Excerpt related to
customer relationship management case study for extraction industry:
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure
customers receive the ...
Published:
2007-05-11
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Abstract:
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this
upward push from the SCE vendors, enterprise resource planning vendors are now pushing downward and including SCE modules
within their solutions. (...)
Excerpt related to
customer relationship management case study for extraction industry:
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this
upward push from the SCE...
Published:
2009-03-25
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Abstract:
J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How
far have they gotten in that vision? Are they a good bet if you also have visions of C-Commerce dancing in your head? (...)
Excerpt related to
customer relationship management case study for extraction industry:
JD Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far
have they gotten in ...
Published:
2001-09-18
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Abstract:
The Movex collaboration application suite includes enterprise resource planning (ERP), customer relationship management (CRM),
supply chain management (SCM), business performance measurement (BPM), value chain collaboration, and e-business--although
tempting to its target market, it may not likely be as (...)
Excerpt related to
customer relationship management case study for extraction industry:
The Movex collaboration application suite includes enterprise resource planning (ERP), customer relationship management (CRM),
supply chain manage...
Published:
2004-02-04
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Abstract:
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases.
While Wall Street praises the vendor’s new product initiatives and its strong first quarter results and optimism for the future,
its direct competitors are far from feeling (...)
Excerpt related to
customer relationship management case study for extraction industry:
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases.
While Wall Stree...
Published:
2001-06-26
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Abstract:
By unveiling the multi-site functionality while concurrently providing technologically advanced solutions, Made2Manage is
poised to survive the ongoing market shakeout. (...)
Excerpt related to
customer relationship management case study for extraction industry:
By unveiling the multi-site functionality while concurrently providing technologically advanced solutions, Made2Manage is
poised to survive the on...
Published:
2002-02-04
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Abstract:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its
mySAP All-in-One vertical offerings for the higher-end of the mid-market, while offering the SAP Business One product to appeal
to smaller enterprises with less complex processes. Soft (...)
Excerpt related to
customer relationship management case study for extraction industry:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its mySAP
All-in-One vertical...
Published:
2004-05-07
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Abstract:
Internet collaboration is all the rage and SCM vendors are web enabling client/server-based applications in an effort to
retain current customers and entice prospective ones. (...)
Excerpt related to
customer relationship management case study for extraction industry:
Internet collaboration is all the rage and SCM vendors are web enabling client/server-based applications in an effort to retain
current customers ...
Published:
2000-09-19
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Abstract:
OpenWorld will be an enterprise integration architecture that enables Baan customers to engage in E-commerce with each other. (...)
Excerpt related to
customer relationship management case study for extraction industry:
OpenWorld will be an enterprise integration architecture that enables Baan customers to engage in E-commerce with each other.
Published:
2000-01-03
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Abstract:
PeopleSoft's solutions within enterprise resource planning (ERP), customer relationship management (CRM), supply chain management
(SCM), enterprise portals, business intelligence (BI), and supplier relationship management (SRM) functionality provide a
wide scope of features, and very few smaller vendors (...)
Excerpt related to
customer relationship management case study for extraction industry:
PeopleSoft's solutions within enterprise resource planning (ERP), customer relationship management (CRM), supply chain
management (SCM), enterpris...
Published:
2004-07-28
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Abstract:
SCM vendors are adding best of breed solutions to ERP product suites and are aggressively marketing this new functionality.
The SCM market has been growing so strongly that where SCM was once viewed as a means to gain competitive advantage, companies
now see it as a necessary extension of an ERP system, (...)
Excerpt related to
customer relationship management case study for extraction industry:
SCM vendors are adding best of breed solutions to ERP product suites and are aggressively marketing this new functionality.
The SCM market has be...
Published:
2003-04-04
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Abstract:
Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial
mid-market leaders such as J.D. Edwards, Baan, Intentia, QAD, IFS and Epicor, and newly formed mid-market juggernauts like
Microsoft Great Plains, Best Software (formerly Sage S (...)
Excerpt related to
customer relationship management case study for extraction industry:
Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial
mid-market leaders...
Published:
2002-04-22
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