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Abstract:
A man leaves his farm in search of the richest diamond mine in the world only to die penniless when, all along, unknown to
him, his own land was rich with the jewels he longed to find. That’s the fable at the heart of AXA Equitable’s ongoing successful
marketing program called Mining Diamonds. And th (...)
Excerpt related to
customer relationship management case study for mining:
... Source: SAS. Document Type: Case Study Description: A man ...
successful marketing program called Mining Diamonds. And the customer intelligence behind
the program ...
Published:
2011-05-19
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Abstract:
Achieving operational excellence is fundamental for Yanacocha, the largest gold producer in South America. In 1999, Yanacocha
decided it needed an online system linking its principal management areas (operations, maintenance, logistics, finance, and
human resources), in order to optimize efficiency in ad (...)
Excerpt related to
customer relationship management case study for mining:
Yanacocha: A Model Mine in Operations and Mining Management. Source: Mincom. Document Type:
Case Study Description: Achieving operational excellence is ...
Published:
2010-03-11
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Abstract:
PEMCO Corporation, a manufacturer of high quality mining products for multinational original equipment manufacturers (OEMs),
realized increased on-time delivery performance and reduced customer service costs while preventing product shortages through
just-in-time material availability. The improved quali (...)
Excerpt related to
customer relationship management case study for mining:
A Made2Manage Systems Customer Profile: The Story of PEMCO ... Made2Manage Systems. Document
Type: Case Study Description: PEMCO ... of high quality mining
products for ...
Published:
2010-03-11
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Abstract:
Founded more than 60 years ago, the Rodgers & Hammerstein Organization (R&H) represents a wide variety of entertainment copyrights.
R&H used Microsoft Dynamics AX to gain a full picture of its business, but wanted to give all employees fast, easy access
to the data they needed to serve customers. By upgr (...)
Excerpt related to
customer relationship management case study for mining:
Case Study: Rodgers and Hammerstein Organization. ... Download <strong>Case
Study: Rodgers and Hammerstein Organization</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
To be certain its materials management functions were up to par with industry best practices, a South African fertilizer
plant obtained the services of an inventory optimization firm. In doing so, it was able to identify weak links in its inventory
control processes, and achieved a savings of over $2 mil (...)
Excerpt related to
customer relationship management case study for mining:
Case Study: Material Management Optimization. Source ...
amount. Download <strong>Case Study: Material Management Optimization</strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
DiscountBeautyCenter.com, an online supplier of brand-name beauty products, wanted to test the viability of using dynamic
content to generate e-mail campaigns. Although the company previously had good results with Listrak’s batch and blast e-mail
campaigns, it hoped that dynamic content e-mail would in (...)
Excerpt related to
customer relationship management case study for mining:
... hoped that dynamic content e-mail would increase customer response and ...
Download <strong>Dynamic Content in Action: DiscountBeautyCenter.com Case Study</strong>.
...
Published:
2010-03-11
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Abstract:
Today’s military logistics agencies must sustain diverse fleets of costly, complex, and indispensible weapon systems and
platforms. Modern predictive maintenance solutions can integrate with existing IT infrastructures to collect and transmit
data from various platforms to a centralized condition-based (...)
Excerpt related to
customer relationship management case study for mining:
Data Mining and Predictive Modeling for Condition-based Maintenance. Source: SAS. Document Type: Case
Study Description: Today’s military logistics agencies ...
Published:
2011-05-24
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Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
customer relationship management case study for mining:
Document Type: Case Study Description: Swiss financial services company Global Refund needed
to replace its antiquated customer relationship management (CRM ...
Published:
2010-03-11
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Abstract:
As one of the world’s leading manufacturers of construction and mining equipment, Komatsu has enjoyed significant growth.
In fact, 2004 marked the best business performance in the company’s history. Now the company is focused on accelerating product
development by making better, faster decisions thro (...)
Excerpt related to
customer relationship management case study for mining:
... Source: PTC. Document Type: Case Study Description: As one of the world’s
leading manufacturers of construction and mining equipment, Komatsu has enjoyed ...
Published:
2010-03-11
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Abstract:
Success start with Pronto Software, ERP Vendor.Acquire Free White Papers or Case Studies Associated with erp software. Pronto
Software—Australian vendor of software meeting the needs of a range of vertical industries such as retail and food and
beverage—wants to ensure it sustains profitable g (...)
Excerpt related to
customer relationship management case study for mining:
... Pronto Software, ERP Vendor: (Wikipedia). Case Study: Pronto Software
... mining. ... support for business intelligence (BI), customer
relationship management (CRM), and ...
Published:
2010-03-11
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Abstract:
New technology in enterprise asset management (EAM) is changing the way multinational companies manage joint venture operations.
With new growth opportunities in China, many corporations are looking at how to best take advantage of the low cost base and
enterprising labor force. Learn how an American and (...)
Excerpt related to
customer relationship management case study for mining:
... Source: Mechatricity. Document Type: Case Study Description: New technology
in enterprise asset management (EAM) is changing the way multinational companies ...
Published:
2010-03-11
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Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
customer relationship management case study for mining:
... Evaluation Centers. Description: Swiss financial services company Global Refund needed to replace its
antiquated customer relationship management (CRM) system. ...
Published:
2010-03-11
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Abstract:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the realities of its sole market – food manufacturers who sell to the foodservice and vending markets. (...)
Excerpt related to
customer relationship management case study for mining:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the rea...
Published:
2003-01-06
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Abstract:
To store its wealth of transactional data, Trail Operations employs an ERP solution comprised of JDEdwards, Process Data
Historian (PDH) and EtQ systems. To ensure proactive rather than reactive business decisions, it is imperative that management
at Trail Operations have reliable and timely access to th (...)
Excerpt related to
customer relationship management case study for mining:
... Source: QlikTech International. Document Type: Case Study Description:
To store its ... than reactive business decisions, it is imperative that management at Trail
...
Published:
2010-03-11
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Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
customer relationship management case study for mining:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
customer relationship management case study for mining:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
In going through a business decision process for complex technology selections, more and more use is being made of technologically
driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive
a solution from them assumes an ability to accurate (...)
Excerpt related to
customer relationship management case study for mining:
In going through a business decision process for complex technology selections, more and more use is being made of technologically
driven processe...
Published:
2001-05-30
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Abstract:
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities
of Knowledge Based Selection Methods and Tools. These tools, integrated with business decision making procedures, can arguably
reduce selection risk and improve chances for succ (...)
Excerpt related to
customer relationship management case study for mining:
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities
of Knowledge Based ...
Published:
2001-05-31
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Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
customer relationship management case study for mining:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Abstract:
WebTrends, a leader in Web analytics, needed a way to offer customers reporting and analytical access to the information
generated by its Visitor Intelligence product, which combines off- and online data to provide insight into customers. WebTrends
sought a scalable best-of-breed business intelligence (B (...)
Excerpt related to
customer relationship management case study for mining:
Case Study: WebTrends. ... Find out about the reporting and analytics solution
it chose. Download <strong>Case Study: WebTrends</strong>. Comments: ...
Published:
2010-03-11