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Documents related to » goldmine contact software


Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

GOLDMINE CONTACT SOFTWARE: Building the Small Contact Center Building the Small Contact Center Source: Zeacom Document Type: White Paper Description: Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact
8/15/2006 8:59:00 PM

Contact Center Buyer s Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

GOLDMINE CONTACT SOFTWARE: Contact Center Buyer s Guide Contact Center Buyer s Guide Source: Ziff Davis Document Type: White Paper Description: Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the
8/17/2012 4:46:00 PM

Contact Centre Virtualisation
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.

GOLDMINE CONTACT SOFTWARE: Contact Centre Virtualisation Contact Centre Virtualisation Source: EDS Document Type: White Paper Description: As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer
5/20/2008 4:47:00 PM

DSL Provider Scoops up Netscreen Firewall Goldmine
In a $905million exchange of stock, Efficient Networks has acquired a more than efficient security solution with its acquisition of the Netscreen line of appliance firewalls. Well positioned to give firewall market leader Checkpoint a run for their money, the Netscreen line of firewalls scale to an incredible magnitude compared to anything currently out on the market.

GOLDMINE CONTACT SOFTWARE: Scoops up Netscreen Firewall Goldmine DSL Provider Scoops up Netscreen Firewall Goldmine L. Taylor - April 20, 2000 Read Comments L. Taylor - April 20th, 2000 Event Summary In a $905million exchange of stock, Efficient Networks (Nasdaq: EFNT) acquired firewall appliance vendor Netscreen Technologies, a privately held company based in Santa Clara, California. Efficient Networks is a developer and supplier of Digital Subscriber Line (DSL) equipment and technology. Incorporated in Dallas, Texas, Efficient
4/20/2000

The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction optimization solution can help.

GOLDMINE CONTACT SOFTWARE: The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services Source: Portrait Software Document Type: White Paper Description: Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable
2/22/2008 9:29:00 AM

The Best ACT! Is Still to Come
After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact record permissions, group scheduling features, and new quote generation functionality. Technical improvements include an SQL database and a complete .NET platform positioning ACT! for total Internet accessibility. The balance of power will surely shift in the competitive landscape as ACT! 2005 covers SME CRM areas currently marked by competitors such as Goldmine and MS CRM.

GOLDMINE CONTACT SOFTWARE: to offer advantages over Goldmine in end user advanced searching and ease of use and MS CRM in end user customizability and user-based administration In the workgroup environment the new ACT aims at surpassing Goldmine in user customizability and advanced searching. ACT! 2005 aspires to outperform MS CRM in terms of end user customizability and user based administration. ACT! continues to integrate well with a variety of accounting programs available from Sage and Best such as MAS 90 and MAS 200, the
8/31/2004

Sword Ciboodle—One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

GOLDMINE CONTACT SOFTWARE: Sword Ciboodle—One More BPM-Centric CRM Provider Sword Ciboodle—One More BPM-Centric CRM Provider PJ Jakovljevic - March 20, 2012 Read Comments The obvious interaction between business process management (BPM) and customer relationship management (CRM) in the business realm has not been that natively embraced by software providers in their offerings (for more analysis, read TEC ’s blog post ). Some exceptions are Pegasystems (including Chordiant , read here ), Consona CRM (including former Onyx ,
3/20/2012 4:02:00 PM

Oracle RightNow


GOLDMINE CONTACT SOFTWARE: Oracle RightNow Feedback Cloud Service is a feedback management software solution that “listens” to the voice of the customer as it becomes available on the Web, across social media, and in contact centers.

Infor Distribution SX.e


GOLDMINE CONTACT SOFTWARE: Infor ERP SX enterprise, a feature-rich solution with an easy to use interface, provides companies with more than 40 configurable modules from which to choose, including advanced order processing with contact and activity management, integrated eCommerce storefront and catalog capability and an extensive data warehouse reporting tool to monitor success.

Agiline CRM


GOLDMINE CONTACT SOFTWARE: Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer care (service and support), sales, marketing, and other functions that touch your customers.

CRM Self-assessment Guide for Small to Medium Businesses
Most businesses recognize the strategic importance of customer relationship management (CRM), but some small to medium businesses (SMBs) continue to use basic contact managers or simple spreadsheets to track customers, manage leads, and collaborate on sales. Achieving great results requires more than just installing CRM software. Learn how assessing your business’s CRM maturity level can help build your road map to success.

GOLDMINE CONTACT SOFTWARE: CRM Self-assessment Guide for Small to Medium Businesses CRM Self-assessment Guide for Small to Medium Businesses Source: Maximizer Software Document Type: White Paper Description: Most businesses recognize the strategic importance of customer relationship management (CRM), but some small to medium businesses (SMBs) continue to use basic contact managers or simple spreadsheets to track customers, manage leads, and collaborate on sales. Achieving great results requires more than just installing CRM
3/4/2008 11:38:00 AM


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