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Abstract:
Sagent has recently announced a strategic agreement with the SAS Institute, a market leader in analytics and CRM software,
to integrate and license select SAS software within its business intelligence solutions. Through a partnership with SAS,
Sagent gains additional creditability in the market and SAS (...)
Excerpt related to
selections of customer relationship management for mining:
Sagent has recently announced a strategic agreement with the SAS Institute, a market leader in analytics and CRM software,
to integrate and licens...
Published:
2001-04-12
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Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
selections of customer relationship management for mining:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
selections of customer relationship management for mining:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the realities of its sole market – food manufacturers who sell to the foodservice and vending markets. (...)
Excerpt related to
selections of customer relationship management for mining:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the rea...
Published:
2003-01-06
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Abstract:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has evolved its ASP partner program to better meet the diverse needs of its ASP partners and their customers (...)
Excerpt related to
selections of customer relationship management for mining:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has...
Published:
2000-10-04
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
selections of customer relationship management for mining:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
Companies in the services industry need both asset and field services management, but current integrated asset and field
services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso
appears to have just the right solution. (...)
Excerpt related to
selections of customer relationship management for mining:
Companies in the services industry need both asset and field services management, but current integrated asset and field services
maintenance syst...
Published:
2008-02-25
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Abstract:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some
challenges moving forward, particularly seen from sharply reduced license revenue, and while some may question SAP’s justification
of assimilating its two former subsidiaries, SAP (...)
Excerpt related to
selections of customer relationship management for mining:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some challenges
moving forward...
Published:
2002-06-06
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Abstract:
Linking data to process is the realm of business process management (BPM). BPM's focus on process dramatically reduces the
amount of data that needs to be moved, and thereby reduces both the initial cost and ongoing maintenance cost of application
integration. (...)
Excerpt related to
selections of customer relationship management for mining:
Linking data to process is the realm of business process management (BPM). BPM's focus on process dramatically reduces
the amount of data that ne...
Published:
2003-05-30
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Abstract:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the
early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling
the "ifs" and "hows" of PLM investment. (...)
Excerpt related to
selections of customer relationship management for mining:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics
the early days of customer ...
Published:
2005-11-25
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Abstract:
On January 24, SAP announced its preliminary year-end results and warned that the costs of its new employee stock option
plan and marketing and staff additions for its mySAP.com Internet software system would likely outpace sales in the first
quarter of 2000. (...)
Excerpt related to
selections of customer relationship management for mining:
On January 24, SAP announced its preliminary year-end results and warned that the costs of its new employee stock option plan
and marketing and st...
Published:
2000-02-07
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Abstract:
Epicor Software has been striving to complete its evolution from a vendor of financial accounting software to a provider
of holistic business performance solutions, including integrated front office, back office and e-business capabilities. (...)
Excerpt related to
selections of customer relationship management for mining:
Epicor Software has been striving to complete its evolution from a vendor of financial accounting software to a provider of
holistic business perf...
Published:
2000-08-29
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Abstract:
A quality product offering doesn't guarantee success for any up-and-coming vendor, especially in a market requiring more
awareness and depending on organizational change. While Zilliant appears to be the early market leader, its long-term success
depends on several factors. (...)
Excerpt related to
selections of customer relationship management for mining:
A quality product offering doesn't guarantee success for any up-and-coming vendor, especially in a market requiring more
awareness and depending o...
Published:
2007-06-13
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Abstract:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be measured by two key variables. These variables are complexity of requirements and level of expertise of
the selection/implementation team. The more complex the (...)
Excerpt related to
selections of customer relationship management for mining:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be ...
Published:
2004-07-13
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Abstract:
Enterprises are becoming painfully aware of the need to clean up their structured data and unstructured content acts to capitalize
on more important efforts like regulatory compliance, globalization, demand aggregation, and supply chain streamlining. (...)
Excerpt related to
selections of customer relationship management for mining:
Enterprises are becoming painfully aware of the need to clean up their structured data and unstructured content acts to capitalize
on more importa...
Published:
2004-11-11
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Abstract:
Industri-Matematik 2Q00 revenues decreased 21% over the same period last year. More alarming is a four-year decline in license
revenues, a trend that IMI hopes to reverse with its new suite, VIVALDI, and IBM. (...)
Excerpt related to
selections of customer relationship management for mining:
Industri-Matematik 2Q00 revenues decreased 21% over the same period last year. More alarming is a four-year decline in license
revenues, a trend t...
Published:
1999-12-08
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Abstract:
In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing
its numbers in the first calendar quarter (CA’s 4th fiscal quarter), its stock was down 59% at one point. (...)
Excerpt related to
selections of customer relationship management for mining:
In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing
its numbers in the f...
Published:
2000-10-24
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Abstract:
The company must clearly articulate its plans and the timeline for integration for each of its products. Otherwise it may
face confusion and/or anxiety amongst both its current and potential customers as well as within its VARs. (...)
Excerpt related to
selections of customer relationship management for mining:
The company must clearly articulate its plans and the timeline for integration for each of its products. Otherwise it may
face confusion and/or an...
Published:
2002-07-30
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Abstract:
Project failure is not a nice topic. None of us wants to be involved in a failure. But when a failure occurs, we feel compelled
to assign blame. But who really is to blame, and how can a company avoid the same problems in the future? (...)
Excerpt related to
selections of customer relationship management for mining:
Project failure is not a nice topic. None of us wants to be involved in a failure. But when a failure occurs, we feel compelled
to assign blame. B...
Published:
2009-06-03
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Abstract:
Cisco has extended its Architecture for Voice, Video, and Integrated Data (AVVID) to the mid-sized market. Cisco has introduced
the new LAN switching solution containing the Catalyst 3524-PWR-XL and upgraded software functionality for the Catalyst 3500
and 2900 series XL desktop switches. (...)
Excerpt related to
selections of customer relationship management for mining:
Cisco has extended its Architecture for Voice, Video, and Integrated Data (AVVID) to the mid-sized market. Cisco has introduced
the new LAN switc...
Published:
2000-06-16