ERP and other enterprise applications products will thus demonstrate deep industry functionality and tight integration with best-of-breed 'bolt-on' products in a particular vertical, which also means adding sector-specific, fine-grained capabilities.
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organization a view into what is happening with customers and prospects. Some other relatively recent enhancements in this regard would be increased customer dialogue facility while administering service calls, whereby users can add, maintain, and track the status and severity of service requests made via phone, e-mail, fax, web entry, or any other means of contact; they can also define service procedures, assign staff, and manage workloads. Additionally, the on-line documents management and control